INFORMATION ABOUT THE COMPANY
LikeMyCase.com endeavours at all times to provide the highest level of customer service. Our registered company name is LikeMyCase Ltd, but we trade as LikeMyCase.com. Our registered office address is: 96 Lidgett Lane, Leeds LS8 1HR and our trading address is Unit 2, Meanwood Close, Leeds LS7 2JL. The company is registered in England & Wales, No.: 07391663. Our VAT number is 102 0263 87
WHAT WE DO
We produce personalised cases for phones and other devices, composed from the photograph or image with which you provide us, or from our own stock library. We accept most major Credit & Debit Cards. The prices quoted on our website are guaranteed for orders placed. Please note that the contract of sale is between LikeMyCase Ltd and you, our customer.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Our current turnaround time, from receipt of order to the goods being dispatched is on our delivery page. If we are unable to achieve this for any reason whatsoever, you will be advised and will then have the option of either a full refund or a revised dispatch date.
If you are pleased with the service which we provide, please spread the word to your friends and family. If for any reason, you are unhappy with any aspect of our product or service, please let us know so that we can try and do something about it. We endeavour to respond to all complaints within 5 working days. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
MAKING A PURCHASE
Instructions on all our other pages should have made this clear. If you do have any further queries, please email firstname.lastname@example.org. In all cases we aim to reproduce the best results from the image supplied. For copyright reasons, we may refuse to reproduce professionally taken photographs e.g. school photos, magazine pictures, etc.
At LikeMyCase we endeavour to match as best as possible the image colours you have provided. Due to the nature of the print process we cannot guarantee pantone colour matching and occasionally some slight colour variation may occur.
Because of the personalised nature of the product, we are unable to refund you and resell it. However, if you receive a product that is damaged or faulty, we can refund you or replace it – please see ‘FAULTY ITEMS’.
We always aim to despatch our goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.
In the event that the product has a fault, just return it to us at your own expense within 7 days of receiving it. Once we verify that the product is faulty we will offer to refund your credit or debit card. Alternatively, we may offer to reproduce and resend your order free of charge. Please note LikeMyCase Ltd reserves the right to reject your refund or exchange request.
Please return your parcel in its original packaging to the postal address set out in the CONTACT section. In all cases we advise you to obtain proof of postage at your post office just in case the parcel does not reach us.
Please note that your right to return items to us is in addition to any other statutory rights you may have.
PRIVACY AND SECURITY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.
LikeMyCase.com will not sell or pass your name, address or e-mail address to any third party unless legally obliged to by UK Government authorities. We may use this information to send you an e-mail newsletter to keep you informed of new products and seasonal offers, you can opt-out of this via an unsubscribe link in any of our newsletter emails.
In order to improve the service offered to you technology may be used to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using a “cookie” which would be stored on your browser.
ENCRYPTION OF PERSONAL INFORMATION
The Website uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and payment information, is encrypted by secure server software before it is safely transmitted across the internet. Only our Customer Service staff and payment processing provider have access to this information, and we never store any credit/debit card information in our system.
DEBIT/CREDIT CARD TRANSACTIONS
Your card details are transferred directly to our Payment Service Provider (www.sagepay.com) for immediate authorisation and are never recorded or stored in our database. Once we have received authorisation from the Payment Service Provider we confirm your order. For any privacy enquiries, please email email@example.com
Please ensure that you own the copyright for, or have been granted the appropriate rights to reproduce the images you upload – if we believe that any images uploaded to our site breach copyright law, we will first ask you to provide supporting evidence of your rights to reproduce the uploaded images and if this cannot be substantiated, we may cancel your order and issue a full refund.
The full responsibility of obtaining the appropriate image reproduction rights and proving that you are entitled to these rights lies with you, our customer. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to refuse to accept any order made on our site, if we deem the image to be offensive or unacceptable.
If you have any concerns about material which appears on our site, please email firstname.lastname@example.org
Thank you for visiting our site.